• Loss and Damage Research Observatory
  • Loss and Damage Research Observatory

Privacy policy

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We are committed to letting you know what data we collect, why we collect it, and what we do with it. If you have any questions about how we use your personal information or comply with data protection legislation, please contact us.

1.0 Our principles regarding user privacy and data protection

We believe user privacy and data protection are human rights.

We take protecting your privacy seriously, and we recognise we have a duty of care to the people whose data we hold.

We will only collect and process data when it is absolutely necessary, and when we do, we will make it clear why we are doing so and how it will be used.

We will not share your personal information with anyone else without your permission.

2.0 Personal information

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). We will process all personal data lawfully, fairly and in a transparent manner. The General Data Protection Regulations (GDPR) sets out six lawful grounds for processing personal data, five of which we rely on for processing personal data and special category personal data. This website collects and uses personal information in the following ways, for the reasons specified:

2.1 Cookies and tracking site visitors

Like most websites this site makes use of cookies, which are small amounts of textual data that are stored on the device (computer, mobile phone, tablet etc.) that you use to access our website. This data is used to enhance your experience of this site

Cookies may be set and accessed by third-party data processors, including Google Analytics (GA). We use this data to monitor how many people are using our site and to better understand how they use the site, in order to improve the experience, we provide. Although GA records information such as your geographical location, device, internet browser and operating system, none of this data personally identifies you to us.

Disabling cookies on your internet browser will stop this site from tracking any part of your visit to this website. Further information on how to enable and disable cookies is available from https://www.aboutcookies.org/ or https://www.allaboutcookies.org/.

You can set your browser not to accept cookies and the above websites tell you how to do this. However, some of our website features may not function correctly as a result.

2.2 Uses made of information
We use information:

As part of our efforts to keep our website safe and secure.

To administer our website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and research purposes.

To personalise and optimise your experiences as part of our provision of the service

To provide you with our service and to communicate with you in respect of your use of the service.

To allow you to participate in interactive features of our service, when you choose to do so, such as joining the Research Observatory or registering to receive email updates from us.

To ensure that content from our website is presented in the most effective manner for you and for your computer. This involves conducting data and system analytics to develop and improve our service. In such circumstances we shall use anonymised data to the extent possible.

2.3 Contact forms and email links

Should you complete a form on our site, none of the data that you supply will be stored by this website or passed to/be processed by any of the third-party data processors.

The only exception to this is the ‘sign up’ section of the site, where users can log in to submit a contribution to the website. In this instance, the site stores your name and email address, plus any other educational or professional information if you have supplied that information. We do not allow any of this information to be passed to/be processed by any third-party data processors.

2.4 Email newsletter

We use third-party data processor MailChimp to provide us with email marketing services, so if you subscribe to any of our email newsletters, the email address and associated information that you submit to us will be forwarded to MailChimp. You can read MailChimp’s privacy policy in Section 4.0.

The information that you submit will only be securely stored in our Microsoft Dynamics contact management relationship system, along with your preferences.

Your details will remain within MailChimp’s database for as long as we continue to use MailChimp’s services for email marketing or until you specifically request removal from the list. You can do this by using the unsubscribe links contained in any email newsletters that we send you.

3.0 About this website's server

This website is managed by International Institute for Environment and Development (IIED) and hosted by Troology, within a data centre located in the United Kingdom.

All traffic (transferral of files) between this website and your browser is encrypted and delivered over HTTPS.

4.0 Our third-party data processors

We use a number of third-party service providers that process personal data on our behalf. These third parties have been carefully chosen and all of them comply with the legislation set out in Section 8.0.

Google (Privacy policy)

Mailchimp (Privacy policy)

5.0 Other websites

This website contains many links to and from other websites. If you follow a link to any of these websites, please note that they will have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

5.1 Community and social networks

The Loss and Damage Research Observatory is a member of several third-party community and social networks. It manages a presence on their platforms and our website contains links to these networks. These companies also process personal data, and you should check their privacy policies before sharing personal information:

6.0 Website data breaches

In the event of an unlawful data breach of this website’s database or the database(s) of any of our third-party data processors, it will be assessed and if appropriate reported to any and all affected persons and relevant authorities without undue delay, and if feasible, within 72 hours of the discovery of the breach.

7.0 Requesting your personal data

Individuals have the right to the personal data that an organisation holds on them. You can request your personal data by making a subject access request.

There is no fee for making a subject access request. This should be done by completing a form to provide us with the necessary information needed to deal with your request.

The right of access extends to all information held on an individual, and includes staff files, databases, interview notes and emails referring to the individual.

However, there are a number of exemptions which effectively allow personal data to be withheld. To consider and apply an exemption will be dependent on the purpose for which the personal data is being processed, and will be considered and undertaken on a case-by-case basis. There is more detailed guidance on exemptions available from the Information Commissioner's Office.

The data controller (see section 8.0) is required to communicate to the data subject the information it holds in an intelligible form within 1 month or up to 2 months if the request is complex. This timeframe starts from the date that the data controller receives the request, and when the data subject has provided sufficient information for the data controller to locate the requested information.

8.0 Relevant legislation

This website is designed to comply with the following national and international legislation with regards to data protection and user privacy:.

Privacy and Electronic Communications Regulations (PECR) 2003
EU General Data Protection Regulation 2016 (GDPR)
Data Protection Act 2018

This site’s and IIED’s compliance with the above legislation, all of which are stringent in nature, means that this site is likely compliant with the data protection and user privacy legislation set out by many other countries and territories as well.

If you are unsure about whether this site is compliant with your own country of residence’s specific data protection and user privacy legislation you can contact IIED’s data protection lead (details of whom can be found in section 9.0) for clarification.

9.0 Data controllers
The data controller of this website is:

International Institute for Environment and Development (IIED): an independent charity registered in England (charity number 800066) and in Scotland (OSCR number SC039864).

IIED’s registered office is 44 Southampton Buildings, London WC2A 1AP.

IIED data protection lead: Catherine Baker | Tel:+44 20 3463 7399 | Email:data-protection@iied.org

10.0 Changes to our privacy policy

This privacy policy may change from time to time in line with legislation or industry developments. Any changes we make will be posted on this page, and specific policy changes and updates will be mentioned in a change log below.

10.1 How to contact us

Questions, comments and requests regarding how we use your personal information or comply with data protection legislation, please complete the contact form.